Enquiry to follow-up
A new enquiry can create a record in your chosen system and prepare the next follow-up. The scope defines who receives it, which details are needed and when your team reviews or sends the response.
Save hours every week
Automations & Integrations
Win back the hours you spend on tasks that should run themselves.
Automations connect the tools you already use, bookings, payments, WhatsApp, email, so repetitive tasks happen by themselves. If you're manually copying bookings into your calendar, chasing payment confirmations, or sending the same follow-up message over and over, those hours add up. We make all of that happen automatically, in the background, without you.
What's included
- Bookings land straight in your calendar the moment they're made
- Payments and receipts handled without you logging in
- New enquiries appear exactly where you'll see them
- Reminders and follow-ups sent automatically, every time
- Your tools finally talk to each other
Who it's for: Owners copy-pasting between apps, or forgetting follow-ups.
What could this look like for your business?
Every project starts with an agreed scope. These examples show what we can discuss for your business.
Booking to calendar
An agreed booking event can update a calendar and trigger a reminder. We check how the provider handles changed appointments and cancellations so the workflow follows more than just a successful booking.
Payment to admin
A payment confirmation can trigger a receipt or update the relevant record when the providers support it. The payment service remains responsible for processing the payment; the automation connects the agreed steps around it.
How we take it live
Map the task as it happens today
Show us the trigger, the information you copy and the final result. We also look at the awkward cases: missing details, duplicates, cancellations and actions that need approval.
Check access and build one workflow
We review the connection options and permissions in your existing tools. Then we build the agreed workflow and test it with representative examples before it acts on live work.
Agree the handover
We define who owns the connected accounts, what happens when a step fails and how your team can pause or handle the task manually. Ongoing support is agreed with the scope.
Scope, connections and handover
Bring the names of the tools you use and one example of the task you repeat. We assess compatibility before promising a connection. Some providers require a paid plan or offer only limited access. The quote separates the implementation from any ongoing support and third-party charges.
Questions before you start
Do I have to replace the tools I already use?
Not necessarily. We first check the tools you have and the ways they can share information. If a connection is unavailable or unnecessarily complex, we explain the alternatives before you commit.
Does an automation always need AI?
No. A fixed rule is often the better choice when the inputs and next step are predictable. AI can help with tasks such as interpreting a free-text enquiry, but decisions that need review should keep that review in the workflow.
What happens if a step fails or runs twice?
We plan that behavior during scoping and testing. Depending on the task, the workflow may need duplicate checks, a retry, an alert or a manual review. We agree the appropriate behavior for the systems involved.
How do we choose the first task?
Pick a repeatable job with a clear start and finish, such as moving an enquiry into your system or updating a calendar after a booking. We compare the effort, frequency and consequences of errors before choosing the first workflow.
Other services
Other services
Pick what you need now, then add the rest when you're ready.
Get found & get chosen
Websites
Stop losing customers to a slow or invisible website.
- Shows up when nearby customers search for what you do
- Loads in under a second, because slow sites lose people
- One-tap booking, calling or messaging, from any device
- Looks established and professional from the very first visit
Answer everyone, 24/7
AI Agents
Never lose a customer to an unanswered message again.
- Replies in seconds, day or night, on WhatsApp and your site
- Books appointments and tables without you lifting a finger
- Sounds like you, not a generic bot
- Passes the conversation to you the moment it actually needs you
From the blog
- How to Train a Small Team to Actually Use AI
- Stop Losing Jobs to a Quote Nobody Followed Up On
- Which AI Tools Are Actually Worth Paying For
- 9 Signs You've Outgrown Your Spreadsheet
- Automate Staff Admin: Rotas, Timesheets and Handovers
- The Inventory Tool a Small Shop Actually Needs
- AI Strategy for a Small Business: How to Pick the Three Things Worth Doing
- Small Business Automation: Which Jobs to Stop Doing by Hand First
Every week without this is a booking someone else is getting.
When a customer searches nearby and books the competitor with a faster site and instant replies, it isn't because they were better. It's because they were easier to find and faster to answer. That's fixable, and it starts with a 15-minute chat that costs nothing.